Frequently Asked Questions
Everything you need to know about your Playbill Store order
When will my order ship?
Most orders are processed and shipped within 2-3 business days. You will receive a confirmation email with tracking information as soon as your package is on its way.
Do you offer international shipping?
Yes, we ship our Broadway merchandise worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition. Please note that opened media and custom-printed programs are final sale.
Are the Playbills authentic?
Absolutely. All Playbills sold in our store are the official, authentic programs used in Broadway theaters, printed by Playbill's official production facilities.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement if you need to make changes or cancel.